Cathay Pacific careers

This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.

Department : Worldwide Reservations & Ticketing

Reports to : R&T Operations Supervisor

We are looking for a high-caliber individual to join R&T Operations team in Worldwide Reservations & Ticketing Department.

Key responsibilities:

• Update and maintain accurate flight schedule information to ARO & CRSs. Ensure CX & KA schedules are display in all accessible channels.
• Update and maintain accurate seat maps for all aircraft types.
• Perform schedule change function. Handle both scheduled (winter & summer schedule updating) and ad hoc schedule change updating. Reflect the latest schedule in Cupid display and every passenger’s record.
• Handle all code-share and joint venture activities in CUPID to ensure the flight information and passengers data are correctly reflected in both operating and marketing carriers.
• Perform inventory close out & adjust flight profile when aircraft switch occurs.
• Handle KA complicated passenger service requests (e.g. MEDA, Stretcher). Coordinate with airports, FOP, Medical office, ENG, ISD etc for proper handling.
• Produce CX & KA daily system-wide load factors reports and over sales report for management, REV and FIN.

Requirements:

• Form 5 or above
• Good Cupid knowledge, thorough understanding of CUPID booking process
• Basic CUPAC knowledge on passenger acceptance control.
• Sound PC knowledge, able to produce reports and do simple analysis
• Good customer service and telephone skills and disruption handling experience a definite advantage
• Good communication skills and able to liaise with various internal and external parties for passenger handling e.g. HKIA, HIAS, route controllers, out-ports etc
• Able to work on shifts (earliest shift starts at 7am; last shift finishes at 10pm)

Click the link below to apply online.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.